Legal terms for using getSm, operated by XTRNL, LLC.
getSm Terms and Conditions: account rules, mingle board use, hits and private video messaging, Zoomies, Pop Block, and member responsibilities.
Read the full agreement covering eligibility, community standards, virtual currency, subscriptions, enforcement notices, appeals, and dispute resolution for getsm.net.
These Terms ("Terms") govern your access to and use of getSm at getsm.net, operated by XTRNL, LLC ("getSm," "we," "us"). By creating an account, checking in, or using the service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use getSm.
getSm is for legal adults only. You must be at least 18 years old (or the age of legal adulthood in your jurisdiction, if higher) to use the platform. By using getSm you represent that you meet this requirement and that your use is voluntary.
You are solely responsible for your content, conduct, and decisions on and off the platform. getSm does not verify identity beyond product safety checks described below and does not guarantee the intent, identity, or behavior of other members.
getSm is a free dating and social discovery web application. Members post front-camera videos on a public mingle board, browse by Latest or Chance, exchange hits using their current public video, and—after a mutual hit—continue with private video messaging. Private contact is recorded video messaging after mutual consent.
Core discovery, hits, and private video messaging after mutual hits are free. Optional paid features (Zoomies gift packs and Pop Block subscription) do not change who sees you on the mingle board.
A hit sends your current public mingle-board video to another member. A mutual hit occurs when both members have hit each other with their respective current public posts. Private video messaging opens only after a mutual hit.
In private video messaging, you may send one message and must receive a reply before sending another private video message to the same person. getSm does not guarantee delivery, response times, chemistry, matches, or offline outcomes.
Public posts are recorded live with your front camera and checked for a face in frame before going live. getSm does not offer a video file upload option for mingle-board posts—members cannot upload gallery clips or third-party video files. This reduces static-photo catfishing and prevents reposting another member’s video through the product interface, but it does not replace government identity verification.
Content you post publicly is visible to other members by design. You grant getSm a non-exclusive license to host, display, transmit, and process that content as needed to operate the service, enforce safety rules, and comply with law.
Before your first public post you confirm legal responsibility for your content and conduct, as described in the in-app first-post authorization flow.
You agree not to:
Violations may result in automated enforcement, including flags, blocks, restrictions, or permanent account removal.
The complete Acceptable Use Policy, including additional prohibited content and conduct rules, is published at https://getsm.net/acceptable-use/.
Zoomies are virtual currency sold in packs through Stripe checkout. Zoomies have no cash value, are non-refundable except where required by law, and cannot be withdrawn or exchanged for money.
Gifts are optional souvenir display items purchased with Zoomies for public profile decoration and sentiment only. Gifts are not payment for content, meetings, companionship, or services, and are not redeemable for cash or Zoomies through getSm or Stripe.
Pop Block is an optional subscription (currently $9/month via Stripe Checkout) that hides occasional promotional popup banners from the gift shop. Subscription to Pop Block does not increase profile visibility, add ranking, or prioritize discovery.
Our Refund Policy describes cancellation, billing, and refund rules for Pop Block and Zoomies purchases.
You may block members, hide your account from discovery, hide individual posts, use geofencing to exclude areas, and report conduct using in-app tools. User reports contribute to automated enforcement signals.
getSm enforces platform rules through automated systems driven by predefined signals, including user reports, flags, and blocks. Restrictions or removals may occur without manual review in each case.
For account access, billing, deletion, and general policy questions, contact support [at] getsm.net. For requests from law enforcement officials only, see our Law Enforcement Guidelines and contact legaldept [at] getsm.net. Messages sent to that address by non–law-enforcement senders may not receive a response.
This section describes how getSm notifies members when content or accounts are restricted for policy violations and how members may request review.
Public mingle-board posts and private video messages must be recorded live through the in-app front camera. getSm does not provide a video file upload option for member posts or messages, which prevents reposting or reusing another member’s video files through the product interface.
Reporting violations: members may use in-app report and block controls on the mingle board and member profiles, or email support with the reported username, a description of the violation, and relevant dates. See our Acceptable Use Policy at https://getsm.net/acceptable-use/.
Content removal notice: when an operator removes a member’s public mingle-board video for a Terms or Acceptable Use Policy violation, the member receives an in-app system notification in their News feed. The notice states that the public video was removed, links to these Terms, and directs the member to contact support for assistance. If browser push notifications are enabled, the member may also receive an external alert for that system notification.
Account suspension or ban notice: when an account is suspended or permanently banned, getSm checks ban status at login and during authenticated sessions. A suspended or banned member cannot access the platform and is shown an in-app Account Suspended notice that identifies the account, references our published rules, may offer a download option for the member’s own videos where implemented, and directs the member to contact support if they believe the action was a mistake.
Appeals: to request review of a content removal, restriction, suspension, or ban, email support [at] getsm.net from the address on your account. Include your username, serial number if known, and a short explanation of why you believe the enforcement action was incorrect. XTRNL, LLC operators review appeal requests and may reinstate an account or adjust an enforcement outcome where appropriate. We do not guarantee a particular response time for appeals.
If an appeal is denied, the content removal and/or account restriction or ban remains in effect. Creating new accounts to evade enforcement is prohibited under our Acceptable Use Policy.
You may initiate account deletion from in-app settings. This starts a thirty (30) day cooldown during which you may sign back in and reactivate before permanent removal, subject to lawful retention obligations.
Any meetings or interactions outside getSm are solely your responsibility. getSm does not arrange, supervise, or monitor offline encounters and is not liable for outcomes that occur away from the service.
getSm is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted service, error-free operation, matches, or safety outcomes.
To the maximum extent permitted by law, getSm and its operators, affiliates, and service providers are not liable for user conduct, content posted by others, emotional or physical harm, financial loss, or service interruptions. You use the platform at your own risk.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
You may stop using getSm at any time. We may suspend or terminate access to protect platform integrity, safety, or legal compliance.
We may update these Terms as the service evolves. Material changes will be posted on this page with an updated effective date. Continued use after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction provide otherwise.
XTRNL, LLC 131 Continental Dr, Suite 305 Newark, DE 19713 United States Member support: support [at] getsm.net Law enforcement: see our Law Enforcement Guidelines. Authorized requests only: legaldept [at] getsm.net